FAQ

Frequently Asked Questions

 

📦 1. Shipping & Delivery

Q: How long does shipping take?
A: At Qloyaux, we ship worldwide to bring fashion to your doorstep! Due to high demand and our global network of suppliers, delivery typically takes 7–15 business days to the U.S. (varies by location). We’re actively working to streamline this process for even faster delivery—thank you for your patience and trust!

Q: Do you offer order tracking?
A: Yes! You’ll receive a tracking number via email once your order ships.


🔁 2. Returns & Exchanges

Q: What is your return policy?
A: You have 30 days from the delivery date to request a return or exchange. Items must be unworn, unwashed, in original condition, and with tags attached.
To start a return, contact us at contact@qloyaux.com.

Q: Who covers return shipping?
A:

  • ✅ Size exchanges (within the U.S.) – We cover return shipping.
  • 🚫 Other returns – Customers are responsible for return shipping costs.
  • 📦 All returns must include tracking information.

Q: What are the refund options?
A: If an exchange isn't possible, we offer:

  • 💌 Store credit, issued upon return confirmation
  • 💳 Refund to the original payment method, processed within 5–10 business days

Q: What items are non-returnable?
A:

  • Final sale items (clearly marked at checkout)
  • Worn, damaged, or altered items
  • Items returned without original tags or packaging


📏 3. Sizing & Fit

Q: How do I choose the right size?
A: Use the Size Chart available on each product page for accurate measurements. Our dresses are designed to be slim-fitting with high stretch for comfort and support.

Q: What if my dress doesn’t fit?
A: No worries! We offer free size exchanges within 30 days. Just contact our team, and we’ll assist you with the process.


👗 4. Product Quality

Q: What are your dresses made of?
A: Our pieces are made from premium polyester and spandex, offering a luxurious feel, flexibility, and durability.

Q: Are your products ethically made?
A: Yes. We work with verified suppliers who follow ethical manufacturing practices and fair labor conditions.


💳 5. Payments & Security

Q: Is my payment information secure?
A: Absolutely. All payments are protected by SSL encryption and processed through trusted platforms like Shopify and PayPal.

Q: Do you accept international payments?
A: Yes! We accept major credit cards and international currencies.


🌍 6. About Qloyaux

Q: Where is Qloyaux based?
A: Qloyaux is registered in the United States (Florida) and collaborates with international suppliers to bring the latest fashion trends to the U.S. market.

Q: What makes Qloyaux unique?
A: Founded by Chloé Lefèvre, Qloyaux blends elegance, confidence, and affordability. More than just a fashion brand, we represent a lifestyle for the modern woman.


❓ Still have questions?

📩 Email us at contact@qloyaux.com